What is Customer Service? Well, Customer Service is the assistance and advice provided by a company to the people who buy their products. Good customer service means helping customers efficiently, in a friendly manner. It’s essential to be able to handle issues for customers and do your best to ensure they are satisfied.Customer service plays a major role in your business. It’s the leading indicator for measuring customer loyalty. Identify your unhappy customers, reduce the churn, and increase the revenue. It’s also a key point of differentiation which helps to attract fresh customers in a competitive business environment. Thanks you.