Home Free Lab ReportsThe case study “When Key Employee Clash” explains a conflict between two directors of Kid Spectrum

The case study “When Key Employee Clash” explains a conflict between two directors of Kid Spectrum

The case study “When Key Employee Clash” explains a conflict between two directors of Kid Spectrum, Inc. The author states that both Ellen, the administrative director, and Ronnie, the director of clinical operations have completely different work styles and thought process. Ellen is more protocol oriented and want more stuff to control, on the other hand, Ronnie focuses on what matters: the patients. Ellen says that Ronnie and his team are not sending timesheets on time which creates a problem in cash flow from the insurer. Ronnie accepts this and says that the clinical team needs more time to get used to with the new systems.
Ellen and Ronnie work styles depend on their department objectives. Ellen’s work is more about administrative jobs such as get the timesheets done on time so that cash flow can happen from the insurer based on proper paperwork. In contrast, Ronnie focuses more on field work to serve clients. One advantage is that both are committed towards the organization and they are good at their works but they have lack of collaboration.
The focus on individual department goal and not align with overall organization objective and direction is the main cause of the issue in this case because Ronnie is so much focused on helping clients and overlooked overall organization goal, similarly, Ellen understands the only cash flow from insurer is only important but it cannot come without serving the clients.
In Harvard Business Review, on “What Leaders Really Do” the author states that “Executives who are overeducated in management and undereducated in leadership, the idea of getting people moving in the same direction appears to be an organizational problem. But what executives need to do is not organize people but align them.” As it does not seem that Ellen and Ronnie are having a problem in achieving their departmental goals so we need to align them with the organization vision