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Chapter 1

Chapter 1: Overview of the Management

The Kapin Travel & Tours will deal with all part of movements and visits related business, for example, reserving for flight tickets, anchoring travel visas, reserving for transport transports/taxis, auto rentals, inn appointments and journey line appointments among numerous different ventures and visits related administrations, for example, offering of voyaging related protection approach cover, offer of movement manuals and through the offer of outside monetary forms.
At Kapin Travels & Tours, our client’s best interest would always come first, and everything we do is guided by our values and professional ethics. We will ensure that we hire professionals who are well experienced in the travels and tours industry.
Travel agency business is a profitable and prosperous business. Through travel every type of people is introduce with various cultures. The Business concept is very important to operate a business. Holidays, Vacation makes appeal to the people. Travel Agency is able to fulfill this appeal. To serve quality services, Airlines Tickets, extra facilities, affordable rate, Package Tour etc are the milestones of Kapin travel and tour.
There are different objectives of every organization. In order to achieve these objectives different targets are set. Kapin Travel had a Mision Vision in order to target our goal which is to exceed the client’s satisfaction. Therefore, in order to achieve the objectives, management decides on different strategies. These strategies are divided into many sub-parts and are useful for the running of the business. The employees and the management know what they have to achieve through the targets which have been set to them and the strategies they have adopted help them know the way they will achieve the objectives. Similarly, Kapin travel and tour has different targets set to them and they have adopted different strategies to successfully achieve the targets set. We at Kapin Travel and Tours will give you an unforgettable experience with us.

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Kapin Travel & Tours will provide clients with the opportunity to focus on their core activities whilst their transportation side needs are fully satisfied. We also intend to have well-designed brochures and other promotional material that will enable clients to have an understanding of the types of services we offer and advantages of utilizing them. In addition well-done, informative brochures, fact sheets and business cards often have a triggering effect on clients contemplating utilizing our services.
In summary we intend to attain the following objectives:
• Develop enthusiastically satisfied customers all of the time.
• We are fully committed to supporting growth and development in the tourism and overall economy of Metro Manila
• Establish a market presence that assures short-term and long-term profitability, growth and success.
• Continuously provide enjoyable quality excursions/trips on time and on budget
• Contribute positively to our communities and our environment.

We aim to be a premier tour operator that provides excellent and innovative travel agency and other services to our guests. To be the most reliable, professional and to become the leading travel agency above the rest.

To give our best effort that would make a difference and will make your trip be exceptional. We are to give our clients a better experience through an efficient and effective service to satisfy the needs and go beyond their expectations.
Profitable growth through 3’s i.e. Service, Safety and Satisfaction.


The proponents name is KAPIN TRAVEL AND TOURS came from the proponent’s names starting with Kashmir, Anne, Patricia, Irish, and Nikki. We merged together our initial names to form the name of our business. For us there is a big significance in the name of our business and it is the unity where we the owners will bring together excellent service for our customers.



The Kapin Travel and Tour will be located at 8888 Roxas Blvd, Brgy 701 Pasay City, Metro Manila. We choose this location not only because it is major arterial road in the heart of the city but also because many of the tourist drive along Roxas Boulevard on their way to their destination from the airport. There are many commercial establishments, hotels and parks in this road which will be a good place to put up a Travel agency for business people and tourist. Lastly, Roxas Boulevard is a road known to most, if not all of the people in the Metro Manila, hence it will be easier to locate our business.

This is the place where we plan to build our business

8888 Roxas Blvd, Brgy 076, Pasay City, Metro Manila

Figure 1








Domestic and International Ticketing
Kapin Travel and Tours is a Philippine Travel agency specializing in hassle free ticketing system for domestic and international destinations. We help clients to have an organized ticketing process.

Hotel Booking
Kapin travel and tours offers a hotel reservation in different kinds of hotels in Philippines, we also offer different packages and hotel rates.

Passport Processing
Following the guidelines set by the Department of Foreign Affairs (DFA), we may assist you with the collation of required documents needed to secure a legitimate Philippine passport.

Handling of conventions, seminars, company/school outings, educational tours both domestic and international
Regardless of number, we can assure your organization of a worthy, satisfying and fulfilling vacation. Choose among our listed Philippines vacation packages, and we’ll help you get there.

Educational Tours
We offer educational package tours at reasonable cost. We make sure that you will have an adventurous experience with Kapin Travel and Tours.

Car Rental
We, at Kapin travel and tour, are committed in providing you excellent cheap van and car rental in Metro Manila, Philippines. We provide you flexible offerings including transfer services, car rental, van rentals, group tour, corporate services, bridal services, long and short term leases with the option of hiring driver or self-drive. Last minutes booking available too!

Team Building Experiences
– Kapin Travel Agency offers unforgettable team building experiences that include a wide range of activities.

Travel Insurance
-Kapin Travel Agency wants everything to be perfect and have a good satisfaction to our customers. That’s why our business create a travel agents plan to dream getaways and take care of details like:
• Airline tickets
• Car Rentals
• Hotel Reservations

This is all about Error Insurance:
We can pay for legal costs when the customer use Kapin Travel Agency over professional errors like:
– A different travel experience than what we promised.
– Mistakes we made by booking someone’s travel.
– Negligence in professional responsibilities.

One core element of our strategy will be that of differentiation from our competitors. In terms of marketing we intend to ensure that our name and services are marketed on an extensive basis so that customers are aware of our existence. In price, we intend to offer reasonable and competitive prices in comparison to competition and we need to be able to sustain that. Our service marketing will strive to ensure that we establish long relationships with clients.

We will be putting up a stall and signage at the selling site. We will also add decoration to call the attention of the costumers. Through this the target market will be informed with the different offerings and promos of Kapin travel and tours.

Online Marketing

We will be putting up a website wherein our guests interested in our business could easily find and choose from our different travel destinations. It would be much easier for them to access all about our company. it would also be a great help for our previous customers to become a regular customer in our company because of our day to day updates regarding our promos and deals in different tour packages.

Creating Exciting Promos
We would create exciting promos which is relevant to different tourist. To cater to everyone so they would be more interested in travelling for a vacation without feeling burdened. Promos such as summer blowout for students, family package, barkada package etc.

Chapter 2: Ownership and Management


The Form of ownership of Kapin Travel ; Tours is partnership. A partnership is a business own by two or more person who contribute resources into the entity. The partners divided the profits of the business among themselves.



B. Board Members

Our hiring process is quite simple but still on standard. First is, by sending resume through walk-in or email, then we schedule the applicant for the next step which is the filling up the application form, to make sure that his/her background is good and the applicant has no issue to their past jobs. Then, if we see a potential that our agency needs and the applicant is suitable to the position we proceed the applicant to the interview and when he/she pass the interview, then he/she can start as a trainee.
• Must graduate of a degree in Tourism, Management, Marketing, IT, Hotel and Catering, and Languages.
• Must also have a 1 year experience in the industry.

Skills that they have:
– Communication skills
– Interpersonal Skills
– Good time management skills
– Foreign language skills
– Demonstrable interest in travel

Having a good travel training company qualification is more helpful to give the employee more time to learn and have a good experience in retail or sales work.

Kapin Travel Agency that prioritize the adventure places, tourism and travel. We’re travel enthusiasts as seasoned travel industry professionals. We give the services, activities, accommodation that the client’s budget, wants and desires. Target the traveler’s needs and wants, between our employees concern. Communicating and respecting there want, through personal interaction or social media.


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